Education Informed, LLC Service Terms

 

The use of any services indicates acceptance of the following Terms and Conditions. Terms and Conditions below apply to all services provided by Education Informed, LLC DBA The Trauma-Responsive Learning Center (“THE COMPANY”) to any individual, couple, group, or organization (“THE CLIENT”) and constitute the contract for the service to be provided by THE COMPANY for THE CLIENT. The term ‘coaching’ covers life coaching, parent coaching, educator coaching, youth coaching, and other forms of personal coaching for THE CLIENT and where applicable includes mentoring or supervision services provided by THE COMPANY or others in any form.

 

In return for the fees payable by THE CLIENT (or by a third party on their behalf), THE COMPANY agrees to provide the service as described below and in accordance with the terms and conditions set out below. THE CLIENT agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of THE CLIENT).

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The date that the first paid coaching session takes place shall be deemed the start date for the service. Participation by any individual in the first paid coaching session constitutes acceptance of these terms and conditions [Payment exchange of any kind constitutes acceptance of these Terms and Conditions and is assumed to apply to anyone joining a session in any form (e.g. If THE CLIENT who is a paying customer is the wife and the husband joins for one session, the following Terms and Conditions apply to the husband].

 

Terms and Conditions

 

Format of Coaching: Coaching can come in various forms. Standard forms can and may include pre-recorded training and webinars or live sessions via phone, video conferencing, or other distanced engagement or via written communication such as but not limited to emailing or text services on an agreed upon platform. THE CLIENT is responsible for ensuring they are available for the agreed upon session time. Unless otherwise agreed, THE CLIENT is responsible for viewing all materials provided by THE COMPANY in the allotted time frame set by THE COMPANY. Likewise, the responsibility of calling, joining video conferencing, responding to written messages, and any other form of engagement is on THE CLIENT to initiate. If THE CLIENT is not present at ten (10) minutes or more after the agreed upon start time, THE COMPANY has the right to end the session. If ended, THE CLIENT will not be refunded and a make-up session will not be granted unless paid for by THE CLIENT at the standard one-time session rate. Additional sessions beyond the package already paid for will have to be purchased separately. 

 

Length of Each Session: If session time applies, 50 minutes is the agreed upon individual session length, unless changes are agreed upon between THE COMPANY and THE CLIENT. This does not include ‘check-ins’ agreed upon outside of sessions or when applied to self-paced coaching where materials are sent to THE CLIENT to work independently and regular sessions do not occur.

 

Initial Number of Sessions to be provided: The package selected by THE CLIENT at the time of purchase is considered the agreed upon number of sessions to be provided. Session packages are subject to change. 

 

Per Session Fee: Session fees associated with the package selected by THE CLIENT at the time of purchase is considered the agreed upon amount of of fees for payment. THE COACH is allowed to change package rates at any time, but is not subject to change once THE CLIENT has purchased a package at a certain rate and payment is exchanged.

 

Number of sessions for which payment is required in advance: Payment must occur before all sessions occur and associated materials are given to THE CLIENT unless such aspects are designated as “FREE” (meaning no monetary exchange must occur) by THE COMPANY.

 

Additional Sessions

THE CLIENT may purchase additional coaching session packages or services at any time and will occur after completion of the initial agreed package. These Terms and Conditions will apply to any and all additional sessions so provided and the Per Session Fee will remain the same as originally agreed except whereas THE COMPANY notifies THE CLIENT in writing via e-mail of a change to the Fee or to any other terms or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.

 

Dates and Times of Sessions

The date and time of the first session and the progression of sessions following will be agreed upon between THE COMPANY and THE CLIENT. 

 

Means of Communication

The means of communication will also be agreed upon between the two parties prior to the first session occurring. THE CLIENT may e-mail THE COMPANY regarding any clarification needed prior to the start of the first session and after session engagement begins.

 

Payment Terms

Fees can be paid online through the website by debit or credit card or by PayPal. Payment can also occur via PayPal requests by THE COMPANY.

 

Fees are payable in advance of each coaching session agreement unless otherwise agreed by both THE COMPANY and THE CLIENT. Where payment has not been received by THE CLIENT in advance of a coaching session, THE COMPANY is not obligated to provide the session and can decide about providing services or not going forward.

 

Education Informed, LLC has a no refund policy as a way of honoring the client’s commitment to personal development, informed decision-making, and accountability.

 

Between Session

THE COMPANY may assign the Client tasks or exercises to complete between coaching sessions. There is no obligation on THE CLIENT to complete these items of ‘homework’, but not doing so may slow THE CLIENT's progress in gaining improved quality outcomes.

 

THE CLIENT may contact THE COMPANY via e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. how a Client reschedules a coaching session or makes a payment). Additional coaching can also be provided between sessions. There may be an additional charge for this. THE COMPANY will always advise THE CLIENT in advance if the nature of THE CLIENT's contact is likely to incur an additional charge and no such charges will be imposed without THE CLIENT's agreement.

 

Rescheduling Sessions

If THE CLIENT needs to reschedule a coaching session, they should provide at least 24 hours notice prior to the start time of the scheduled session. No refunds will be given to THE CLIENT for unused coaching sessions. In exceptional circumstances THE COMPANY may need to reschedule a coaching session. In those instances THE COMPANY will also give the Client 24 hours notice where practical. 

 

When THE CLIENT pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within the agreed amount of time or their payment for services is forfeited. For packages of more than one (1) session, it is expected to have sessions held weekly and consecutively, unless agreed upon prior due to holidays, personal schedules of THE COMPANY or THE CLIENT, etc.

 

Confidentiality

Personal information and/or business information supplied by THE CLIENT in coaching sessions, e-mail, or in any form will be treated as confidential. It will not be disclosed to a third party without THE CLIENT's prior permission, except where required by law or where action might be necessary to prevent harm to THE CLIENT or someone else.

 

Early Termination

In exceptional circumstances, such as inappropriate behavior by THE CLIENT, actual or potential conflict of interest, or other reasons, THE COMPANY can decide to terminate the service to THE CLIENT early or refuse or be unable to provide further coaching sessions to THE CLIENT. In such a circumstance THE CLIENT will be given reasonable notice of termination by THE COMPANY where practical and THE CLIENT will be refunded any advance payments made for coaching sessions not yet provided.

 

If THE CLIENT decides to terminate services for any reason and at any time, no refund or exchange of payment will be awarded to THE CLIENT from THE COMPANY.

 

THE COMPANY has the right to end a session early before the agreed upon end time regardless of the reason without time or a refund of any kind owed to THE CLIENT. Ending a session early does not necessarily constitute termination of services and the nature of continued services will be relayed to THE CLIENT.

 

Responsibilities

THE COMPANY will seek to enable THE CLIENT to improve their self-esteem, quality of life, and more to achieve the desired outcome(s). Remarkable results can be achieved when Clients follow a clear plan in a committed way. However, THE CLIENT has sole responsibility for taking important decisions in their life or business. THE COMPANY and anyone associated with Education Informed, LLC including entity itself has no liability for any loss incurred by THE CLIENT, whether financial, emotional, or otherwise, during or following commencement of coaching sessions, or for any perceived failure by THE CLIENT, whether justified or otherwise, to achieve a material improvement in quality of esteem, life, business or to achieve their desired outcomes or goals. 

 

Intellectual Property

All materials relating to Education Informed, LLC and given to THE CLIENT are subject to copyright and other intellectual property rights. All materials may not be recorded, used, copied, or reproduced in any way without the written permission of the owner.

 

Variation of Terms and Conditions 

Where an Initial Number of Sessions is agreed, any changes to these Terms and Conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both THE COMPANY and THE CLIENT and confirmed by THE COMPANY in writing via email. In other cases, THE COMPANY may change any of these Terms or Conditions including the Per Session Fee by giving THE CLIENT two weeks notice in writing by e-mail of the change(s). If following receipt of such notification of change, THE CLIENT no longer wishes to proceed with further coaching sessions, THE CLIENT may withdraw from the service immediately by giving notice in writing by email. THE COMPANY will determine if THE CLIENT is entitled to a refund and if so, how much. Such notice will be effective on receipt by THE COMPANY.

 

Governing Law 

This contract is governed by the law of Wisconsin whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract. 

 

Feedback 

Feedback about the service is welcomed and can be given during a coaching session or by writing to Education Informed, LLC via email at education.informed@gmail.com.

 

Terms and Conditions updated by Education Informed, LLC as of March, 4 2022.